Birds of a feather Couture is committed to the satisfaction of our customers but if for any reason you are not happy with your purchase, or like a refund or exchange an item, we offer a 7 day money back/exchange guarantee of day of purchase on Full Priced items only (not including postage) Purchases made on sale stock will be entitled to exchange or credit note only. All Afterpay
purchases are offered exchange or credit note only, due to an external payment platform. Purchases made with a credit note will not be entitled to a refund, only exchange. Custom orders are non refundable, an exchange or credit note can be issued. All items need to be returned in original condition, unused, unwashed with all tags and packaging in place. The purchaser is responsible for covering the cost of any additional postage. Just contact us at firstname.lastname@example.org
to confirm your return (all refunds will be approved upon management discretion).
We recommend using a traceable shipping method as to avoid any mishaps. The responsibility of lost or undelivered parcels is beyond our control.